FAQ

For all orders, continental America standard shipping and handling is $6.95 Please note that changes to your order may be limited during periods of high order volume, including launches and promotions. Orders over $60 qualify for free standard shipping.

Orders before 11 am (PST) during the workweek will generally be processed and shipped the same day. Orders placed after 11 am (PST) will generally be processed and shipped the next day. Orders placed on the weekend will ship Monday. You will receive a notification email with a tracking number as soon as your package ships! *Please note that during times of high order volume orders can take as many as 3 business days to be processed and ship from our warehouse.

Orders are expected to take 3-6 business days after processing to arrive. This is based on information provided to us by our carriers. We currently do not ship with day definitive services, which means orders may arrive after 6 days. We will continue to explore new shipping options to better serve you!

We are unable to edit the billing address once an order has been placed.

If you have subscribed to the SOSHE Refill Program and need to change your delivery address, simply go to your profile settings and change the shipping address in your account. For all orders that have already been processed, unfortunately, we cannot update the shipping or billing address. If an order is returned to us we would be happy to provide a replacement or refund. Please note that we cannot refund or replace orders that have been delivered to the address originally provided.

Currently, SOSHE products are shipped in fully recyclable paper-padded mailers or boxes sealed with paper tape. Please don't forget to recycle your package.

You can only use one promo code per order.

Gifts with purchase (GWP) are offered based on your cart value. They will be automatically added to the cart before you get to checkout. These gifts will be included in your order while supplies last.

We hope that you love your SOSHE products as much as we do. But if you’re not happy with your purchase, we are happy to offer exchanges or refunds for any full-priced products ordered from soshebeauty.com within 30 days of purchase. Contact us at hello@soshebeauty.com and let us know your order number and the product you're looking to return and we'll take it from there. *Refunds do not include shipping or insurance costs. Please note, that we are unable to accept returns for sets as they’re marked final sale.

If you want to postpone your refills until a later date, feel free to skip a shipment or two, or cancel through your account page. Manage you subscription via the "Manage Subscription" link in the footer of this page.

If you received the wrong items please reach out to us through the customer support form here.

SOSHE Beauty products are sold exclusively through soshebeauty.com.

Check out our Refill Guide page out for more information.

You can keep your mascara for up to six months, but we highly recommend, based on ophthalmologist and FDA-recommendation, that you replace your mascara every three months.

If you have any further questions or just want to talk to someone on the SOSHE Team, reach out to hello@soshebeauty.com!

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Your credit card will be charged as soon as your order is accepted and processed. For refills, your card will be charged based on your refill schedule.

Yes. Your privacy and security are of utmost importance to us. We take all precautionary actions to ensure your safety.